Customer service and what it really means

 In response to THIS  Post:

As a customer service representative we are reminded constantly as to how important customer service is. After all, it's MY job.
But what is absolutely disheartening is being told over and over how important it is...when we depend on "non-customer service" employees to do the job. And when those people fail at providing customer service, we are left to apologize to the customer (which doesn't necessarily work) and take the blame.
This is exactly what is going on at TriMet. Case in point:
Immediately contact the Operations Command Center (Dispatch/Control) if there is a situation on your vehicle or on district property that requires an emergency response or if a situation is creating a safety concern.